Jennifer will allow returns on damaged pieces or work that is not as described. Please contact Jennifer within 7 days of receiving your item if you are not happy with your purchase and she will make arrangements to resolve your concerns. Returns for any other reason are the responsibilty of the customer to safely package and insure the return. Once Jennifer receives the item, she will offer a refund, less the original shipping/packaging fees.

Jennifer Spring Ceramics ships to US and Canada. All ready to ship works takes 3 to 5 days to process. Please double check your shipping address to make sure it's accurate and accepts deliveries from USPS, UPS and Fedex. Jennifer has successfully packaged and shipped her ceramics for years and she takes a lot of precautions to insure pieces don't break in shipping. All work is insured in the event that work is damaged or lost in shipment.